Frequently Asked Questions

Q: How does the Odor Killer Pro process work?
A: Odor Killer Pro uses an Ozone treatment against odors. Ozone (O3) is a colorless gas with a distinct, pungent odor. It is a molecule made up of 3 atoms of oxygen. Ozone occurs in nature, most often as a result of lightning strikes that occur during thunderstorms. In fact, that "fresh, clean, spring rain" smell that we notice after a storm most often results from nature's creation of ozone. Ozone generators create ozone in your home or business ensuring the same clean air as found in nature. [top]

Q: Does the Odor Killer Pro process offer a warranty?
A: Yes, most assuredly! TED'S CLEANING SERVICE guarantees our Odor Killer Pro will work and remove the odor(s) you hire us to remove. Or we will return to you the full amount of money you paid us. This is our 100% GUARANTEE! [top]

Q: Does the Odor Killer Pro process use any chemicals?
A: The Odor Killer Pro process does not use any chemicals. The Odor Killer Pro process does, however, generate a dry vapor containing Ozone. [top]

Q: Will the Odor Killer Pro process bleach upholstery or harm fabrics?
A: The Odor Killer Pro process is compatible with most materials. It will not bleach or harm carpet, upholstery or fabrics. [top]

Q: How large an area will the Odor Killer Pro process treat?
A: A treatment area can be as small as a car or as large as a 10,000 square foot Office. The time it takes to treat an area depends on the severity of the odors. [top]

Q: Can the Odor Killer Pro process be operated with people or pets in the room?
A: No, the Odor Killer Pro process will only be operated in vacant or unoccupied spaces. [top]

Q: How long does it take for the Odor Killer Pro process to treat an area?
A: The square footage is not always the best way to determine how long the treatment should be. For example, if a hotel room was smoked in for one evening, a 20 or 30 minute treatment should eliminate the odors. However, if the room had been smoked in heavily for a week, it could take several hours of treatment. And to convert a smoking room into a non-smoking room could take as long as 24 hours to eliminate the odors.[top]

Q: Does it take more than one Treatment?
A: One treatment will usually remove all odors caused by organic materials. In the unlikely event that odors do linger, our 100% money-back guarantee assures you of the quality of our service. [top]

Q: Can you remove curry cooking odors from a home?
A: Yes the Odor Killer Pro process removes cooking odors from a home or restaurant. The curry oil is difficult to remove, but with experienced technicians we have excellent results. [top]

Q: Does the Odor Killer Pro process ever fail?
A: Usually when an odor returns there are factors surrounding the smell. Carpet padding, air filters and other sponge type porous material is the primary factor for odors recurring. Our technicians are highly trained to identify these possible odor traps so permanent odor removal will be achieved. If we are unable to remove the odor we offer a 100% money-back guarantee. [top]

Q: We had an animal die in our home can you treat the smell?
A: Yes, any organic smell can be treated and removed. But first, the dead animals or human waste must first be removed. [top]

Q: In what areas do you currently provide service?
A: Our main office is located in Cary, North Carolina. We currently service the surrounding Wake County area. We are expanding our territory every day and can service most of NC. [top]

Q: Does the Odor Killer Pro process leave an odor?
A: Yes. The treatment process produces a "sterile" environment, but this naturally subsides within a couple of hours. [top]

Q: Is the Odor Killer Pro process environmentally friendly?
A: Yes. The Odor Killer Pro process leaves no bi-products and cleans using only the elements found in nature. [top]

Q: How soon after the Odor Killer Pro process treatment can I re-enter?
A: Most treatment areas can be safely re-entered within 30 minutes to one hour. Our technicians will inform you of the safe re-entry time. [top]

Q: Can the Odor Killer Pro process treat odors in automobiles?
A: Yes, we can remove odors from any indoor environment! [top]

Q: Can the Odor Killer Pro process kill mold?
A: Our method is very effective in attacking mold, mildew and mold spores. At high levels, O3 will deteriorate the cell structure of mold molecules. [top]

Q: Can the Odor Killer Pro process get rid of animal odors?
A: Yes, we are very effective in eliminating animal odors because it attacks these odors at their source. O3 is a very active molecule and will follow the same path that the animal odors took when they entered these materials or areas. [top]

Q: Can the Odor Killer Pro process be used to sanitize a home or office?
A: The Odor Killer Pro process is extremely effective at eradication of bacteria and virus.[top]

Q: My clothes and furniture smell after a smoke fire in my home. Can the Odor Killer Pro process remove the smells from my clothes and furniture?
A: Yes, our method attacks these odors at the source. Our method removes these odors by following the same path the odors took to originate. Thus, killing the problem at the source. [top]

Q: Your question?
A: We are eager to answer any further questions you may have.
Simply emails us at Ted [at] Odor Killer Pro [dot] com. [top]